Integrated Ticketing System in Website Hosting
Our website hosting come bundled with an integrated support ticket system, which is included in our custom-created Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will allow you to manage everything related to the hosting service itself in the very same location – payments, files, emails, tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. If you have any technical or pre-sales questions or any problems, you can post a ticket with just a couple of mouse clicks without having to leave your Control Panel. During the process, you can choose a category and our system will present you with a number of help articles, which will provide you with more info and which may help you fix any particular issue before you actually submit a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which goes to say that you will not need a separate platform to contact our client support team – you can do that on the spot in case you stumble upon a problem. Sending a new ticket requires a few clicks of the mouse and tracking down an older one is just as simple. With our intelligent search functionality, you can swiftly find any ticket that you’ve submitted in the past. You can send a ticket whenever you need since our client service staff members are available to you 7 days a week and answer in less than an hour, even though it seldom takes that much to get assistance. With Hepsia, you will have everything in one place and you can forget about needing to sign in and out of 2 or more platforms to solve a simple problem.