There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. It’s the easiest correspondence medium for several reasons. If no client care team member is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Also, you can copy ‘n’ paste extensive bits of information without the need to worry about misprints, and if a given issue requires more time to be resolved or a number of responses need to be exchanged, all the info will be in one location, so either party can always see the steps taken by the other one. The negative aspect of using tickets to touch base with your web hosting provider is that they’re usually separate from the hosting platform, so if you need to supply info or to follow directions, you will need to use no less than 2 separate interfaces and this number may rise if you want to administer several domains. In addition, a lot of web hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Website Hosting

Our website hosting come bundled with an integrated support ticket system, which is included in our custom-created Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will allow you to manage everything related to the hosting service itself in the very same location – payments, files, emails, tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. If you have any technical or pre-sales questions or any problems, you can post a ticket with just a couple of mouse clicks without having to leave your Control Panel. During the process, you can choose a category and our system will present you with a number of help articles, which will provide you with more info and which may help you fix any particular issue before you actually submit a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which goes to say that you will not need a separate platform to contact our client support team – you can do that on the spot in case you stumble upon a problem. Sending a new ticket requires a few clicks of the mouse and tracking down an older one is just as simple. With our intelligent search functionality, you can swiftly find any ticket that you’ve submitted in the past. You can send a ticket whenever you need since our client service staff members are available to you 7 days a week and answer in less than an hour, even though it seldom takes that much to get assistance. With Hepsia, you will have everything in one place and you can forget about needing to sign in and out of 2 or more platforms to solve a simple problem.