A live chat is one of the many channels of communication supplied by some website hosting suppliers as part of their support service. Determined by the company, the chat is used for pre-sales, billing and/or tech assistance. This method of contact is faster as compared to a support ticket and it will make it much less likely to misunderstand or misspell a word compared to a telephone call with an agent. Furthermore, when the issue that you have needs some time to be reviewed and resolved, you are able to do something different at the same time instead of just waiting, like you'd have to do when you call. You can also take advantage of a live chat assistance service free of charge provided that you have Internet accessibility even when your website hosting supplier is based in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Website Hosting

We supply a live chat assistance service for all of the website hosting that we offer and we are able to help you with almost everything in real time. If you do not have an account with us yet, we are able to provide you with more info about the plans in order to help you to pick the most appropriate package. In case you are an active client, we can help you with any billing or general matter as well as with various common technical troubles, for example an e-mail address setup in a desktop email client. If you are unable to call us for whatever reason or you're in some country where we don't have a local telephone number, our live chat is the best option to get in touch with us. Certainly, some matters require extra time to analyze and test, which means that you'll have to open a support ticket to our technicians, but nonetheless, we will save your time and assist you with various problems on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every day, even on holidays and weekends. It's the most effective way to find out more details about our semi-dedicated servers in case you do not have an account yet or to get some issue resolved if you are a customer and our support agents will help you right away regardless of the time of the day you join the chat. If you are hesitating which plan is better for your websites, in case you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or if you have troubles installing an e-mail account on your machine, you're able to contact us and we will give you the necessary info at once. Our live chat is accessible even after our phone lines go off for the day, therefore when you have an account here, you can be certain that you will always find quick assistance with any kind of question or trouble that shows up.