Should you ever encounter a problem with your site and be unable to handle it yourself, ask the respective web hosting provider’s help desk support staff to help you bring the site back online. A timely solution would be best, but lots of hosting companies reply within twenty four hours and even more, all the more so if you’re dealing with a reseller. Even if your problem can be swiftly resolved, your site may not work properly or it may not be available at all for an extended stretch of time, so you may lose potential customers since it is extremely unlikely that anyone will be enthusiastic to go back to a site that’s inoperative. That is why, you ought to make sure not only that you can reach your hosting provider, but also that they can answer and help you in a timely manner. If a software app update doesn’t proceed as planned or if you delete something mistakenly, for instance, the site should be restored swiftly in order to avoid extended downtime.

One-Hour Response Guarantee in Website Hosting

Our website hosting include a one-hour response time guarantee, which goes to say that regardless of what query or difficulty you might have, we’ll always be there to lend a hand. In fact, it seldom takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both sales and technical matters. Our customer support staff reps will be at your disposal 24-7, even on legal holidays and weekends, which suggests that you will get timely assistance at any time. We know exactly how precious time can be, so by the time we reply to your e-mail or ticket, we will have explored the matter and, if we haven’t found a solution, we’ll give you more info on what you need to do on your end, when the case requires it. With our support service, you can be sure that there will be somebody to help you instantly, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support team representatives are available all the time and they will answer any support ticket that you open through your hosting Control Panel within 60 minutes max. The response time is guaranteed no matter if you’ve got a generic inquiry regarding your semi-dedicated server or you experience some predicament and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available day and night to tackle any billing, technical or general issue. If you get in touch with us about anything that is within our capability, we will solve it before we reply to you, which suggests that you won’t have to wait for hours or days while the problem lingers. In case there’s something that you have to do on your end, we’ll supply you with the needed details – what workable solutions to try out, what steps to take, etc.