One-Hour Response Guarantee in Website Hosting
Our website hosting include a one-hour response time guarantee, which goes to say that regardless of what query or difficulty you might have, we’ll always be there to lend a hand. In fact, it seldom takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both sales and technical matters. Our customer support staff reps will be at your disposal 24-7, even on legal holidays and weekends, which suggests that you will get timely assistance at any time. We know exactly how precious time can be, so by the time we reply to your e-mail or ticket, we will have explored the matter and, if we haven’t found a solution, we’ll give you more info on what you need to do on your end, when the case requires it. With our support service, you can be sure that there will be somebody to help you instantly, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support team representatives are available all the time and they will answer any support ticket that you open through your hosting Control Panel within 60 minutes max. The response time is guaranteed no matter if you’ve got a generic inquiry regarding your semi-dedicated server or you experience some predicament and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available day and night to tackle any billing, technical or general issue. If you get in touch with us about anything that is within our capability, we will solve it before we reply to you, which suggests that you won’t have to wait for hours or days while the problem lingers. In case there’s something that you have to do on your end, we’ll supply you with the needed details – what workable solutions to try out, what steps to take, etc.