24/7 Customer Support in Website Hosting
Our website hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our website hosting services well before you make an order or you're a current client and you have any kind of question or some issue, you're able to contact us anytime, including weekends and holidays. We have many channels to contact us - several phone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical matters or any troubles that need additional time to research and resolve. In contrast to a number of other web hosting suppliers, our trouble tickets come with a warranted maximum reply time of only one hour, therefore regardless of what the trouble is, it will be resolved in a timely manner and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you can benefit from our 24/7 tech support services even on official holidays. All your sites will be available constantly and so will we. With plenty of contact options, you'll be able to pick the most convenient method to get in touch with us and learn more about our services if you don't have an account yet, or get support in case you're already one of our customers. You're able to phone us, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with a one-hour response time warranty, though it rarely takes over 20 min to get assistance whatever the complexity of the issue. With our customer and technical support services, we will be there for you whenever you need us, not a couple of days later.