Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You will find almost all the answers to your questions in the easy–to–navigate Help section incorporated into Steves Website Hosting’s Website Control Panel. It features a detailed knowledgebase with regularly asked questions and exhaustive how–to articles contributed by our competent client support staff.

  • Top quality support service

  • Educational Videos

  • For all of you who prefer to discover how to fix a commonly encountered issue by watching a tutorial video clip, we have added a collection of video tutorials to our Website Control Panel. All the instructional video clips are very short and easy to grasp. They offer step–by–step demonstrations of different website administration techniques.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 tech support service and come with a 60–minute ticket response guarantee. Our skillful tech support engineers will be available 24/7/365 and will solve any problem that you could possibly chance upon within maximum 1 hour after the ticket submission. In most instances, an answer will be provided to you within 20 minutes.